Steps to detect and fix sound failures on Airpods

Given this situation, it is logical to meet doubts about what to do.And while it is true that there is very likely that they are hardware failures of the Airpods, it is not so far -fetched to suspect the firmware and software.For this there are a number of practices that can be carried out to rule out the other failures and, incidentally, save a visit to the technical service.

VISUAL EXAM AND CLEANING

Observe the headphones can be used to rule out damage.It is true that they may have received internal damage that is visually invaluable, but in the same way if it is observed that it has a damaged or excessive part, it can be a more than evident indicative of the cause of the problem.

Be that as it may, cleaning them is essential for this.In the case of the Max Airpods, the pads must.

In the rest of the headphones it is also convenient to use similar products, but above all to make a special emphasis on the speaker area connects with the ear, since the hole could be plugged with wax and being the cause of sound problems.For this it is advisable.

Update the firmware

Like the iPhone, you need to have the most recent iOS version, the same happens with the AirPods.It is convenient that they are in their most recent version, but in this case of the firmware, which will ensure that the connection and experience of use is the best of all.

Unfortunately there is no manual method that helps perform the procedure in a very visual way.To do this you have to reproduce contained in the headphones for 15-30 seconds, then leave them in their case and put them to load by cable.The iPhone must be close and connected to WiFi to establish connection and download the most recent firmware version.

Restart, unable and restore

It may seem strange, but as we already advanced, it is not dispensable that sound problems can be due to a bad connection with the iPhone or the device in question with which it is being used.For discarding, it is convenient that you try to restart the device you are using for it.Also that you keep the headphones in the case, disable the device's bluetooth and activate it again to proceed to connect the headphones again.

Prueba también a ir a Ajustes > Bluetooth, pulsar en las opciones de los AirPods y desenlazarlos por completo para volver a conectarlos posteriormente.If it doesn't work for you either, you will have no choice but to restore them.If they are AirPods 1, 2, 3 or ‘Pro’ it will be as simple as putting them in the case with the open lid and holding the 15 seconds button until the light blinks in white.If they are ‘Max’, this is done by pressing the digital crown and the noise control button.

What to do if you can't fix it

If the options mentioned above have not had an effect, there is no doubt that it is a failure that is only solved by repair by going to the technical service.

Free replacement programs

Usually, when there are very frequent and generalized problems, Apple opens programs through which the repair or replacement of the product can be requested.Today, the company has only detected a massive problem in the Airpods Pro, for which it opened a program that offers free replacement.

¿A qué AirPods afecta?

All Airpods pro manufactured before October 2020 may be affected by a problem that makes static or creak sounds during reproduction, including various problems derived from them such as the absence of noise cancellation and even impossibility of getting out of this modality.Apple replaces them completely free if it verifies that the unit is affected by that factory failure.

¿Cómo se puede solicitar?

A face -to -face appointment can be requested in an Apple Store or SAT, as well as a distance repair through a messaging service that goes to home.To do this, you can call the technical support, go to the Apple website or do it from the support app available on iPhone and iPad.

¿Cuánto tiempo tardarán?

This depends in much of whether the establishment you go or not stock of spare parts.They usually have units and in that case it is instantaneous.However, if they do not, it could take 3 to 7 days, the same period as if the change is requested from home.

¿Hasta cuándo se puede solicitar?

At the moment there is no deadline, since Apple has been expanding the deadlines as more users were affected.However, it must be said that this will not be eternal and at some point the company will end this process by considering that those affected have had enough time.

If the guarantee does not cover it

If you have already expired the coverage of your airpods or it does not cover the problems they present, you are likely to ask how much the repair will cost you.And well, the first thing you should know is that the company does not make repairs as such from its headphones, but offer a replacement of them that must be paid.In the same way that any other substitution would cost you, either by battery or other problem, the price is the same, always taking into account that only the headphones are changed without including accessories such as case or cable: